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 CloudPBX

CloudPBX Reports Explained

Abandoned Queue CallsThe abandoned queue calls report shows the statistics that can help queue managers identify the reasons for abandoned calls. These include: waiting time, the caller ID, the agent who received the call, the number of polling... Read More

How to Manually Change Between Day & Night Mode

If your Private CloudPBX phone system is configured to handle incoming calls differently between business and non-business hours, it will automatically switch between day and night mode as programmed to. You can override this but using * codes. ... Read More

Quick User Guide to Your CloudPBX

  Quick User Guide to Your CloudPBX For a tour of your Natural Networks 3CX software, check out this video: https://youtu.be/mK-HskeUXvM   Task Screenshot Manage Your Status From your desktop, go to your CloudPBX app. Below your name,... Read More

How to integrate CloudPBX and TDO

Step # Task Screenshot 1 In 3CX, please go to Configuration Settings.   2 Select Advanced Settings. 3 Select Behavior.   4 Check the option to select Launch application on incoming call.   5 On... Read More

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