How to integrate CloudPBX and TDO with v16 Desktop Client
Estimated Reading Time: 2 Minutes|
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1 |
In 3CX, please go to Configuration Settings. |
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Select Advanced Settings. |
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Select Behavior. |
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Check the option to select Launch application on incoming call. |
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On Path to executable window, make sure to have C:\Program Files\TDOffice\DOtNet\TDO.Connect.exe (if the computer is 32-Bit) or C:\Program Files (x86)\TDOffice\DOtNet\TDO.Connect.exe (if computer is 64-Bit) is added |
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On Parameters to Send field, please type in: %CallerNumber%. |
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On the computer, go to Start> Computer (on Windows 7), or right-click on the Start Menu>File Explorer (on Windows 10) and follow the path:
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Right-click on TDO.Connect.exe and select Properties. Then go to Compatibility tab and make sure the “Change settings for all users” box is checked then click OK. |
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Once the setup is complete a window like the image below will popup on the screen as incoming calls are received: |
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Steps to Set Up 3CX TAPI
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Step # |
Task |
Screenshot |
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Exit 3CX. |
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Launch the 3CXTAPIPlugins15.exe. |
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Select TAPI Driver. Click Next. |
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Fill in the extension number(s) and name(s) for each phone that this computer will control. Normally, there is only one extension number & name per computer.
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Click Finish. |
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Launch TDO and double-click a Phone Number either Home, Work, or Mobile. |
This window should pop up:
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Select Setup and then select Dialing Rules. |
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You will need to select New or Edit. In General, the required fields are Country/Region and Area Code. |
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Go to Area Code Rules. |
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Type in the location's Area Code. Select checkbox Include the area code. |
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Click OK. Click OK again. Click OK again. |
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Now, every time you double-click a phone number, the AutoDialer will come up |
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Click OK and 3CX will make the call.
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