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Natural Networks NOC

Natural Networks NOC

How to troubleshoot Internet being down for all users

Problem: no computers at a client site can access the Internet. Solution:Ask one of the users to open a command prompt, do an "IP config" and read you the IP address of the default gateway. If it is blank or starts with 169.254.x.x then you have a... Read More

How to troubleshoot a slow Internet connection

 NOTE: These instructions are based on using a SonicWALL firewall.  Steps may vary for other firewalls.   Check the bandwidth usage graphs to verify connection is being maxed out.  Must contact the ISP for the graphs. Login to... Read More

How to Configure an iPhone using IMAP

How to Configure an iPhone using IMAP This article explains and shows you how to configure an iPhone with an IMAP e-mail account. This process is simple and should only take a few minutes.     Step # Task Screenshot 1. From the home... Read More

How to configure a Windows phone using IMAP

This article explain show to configure a Windows phone with an IMAP e-mail account. This process is simple and should only take a few minutes.   1. From the home screen, go to the "Settings" application.   2. On the settings... Read More

How to configure an Android phone using IMAP

This article explain show to configure an Android smartphone with an IMAP e-mail account. This process is simple and should only take a few minutes.   1. Open the "Email" application, accessible via the <spanstyle="font-weight: bold;"=... Read More

How to configure an iPhone using POP3

This article explain show to configure an iPhone with a POP3 e-mail account. This process is simple and should only take a few minutes.   1. From the home screen, go to the "Settings" application.   2. On the settings screen, tap Mail, Contacts,... Read More

How to configure an Android phone using POP3

This article explain show to configure an Android smartphone with a POP3 e-mail account.  This process is simple and should only take a few minutes.   1. Open the "Email" application, accessible via the Apps menu from the home... Read More

How to install Virtual Office on an IPad

In order to run the Natural Network Virtual Office solution on an Apple IPad, there are two applications that must be downloaded and installed from the App Store. The first step is to download the following app's from the App Store:   -... Read More

How to configure an IPhone for Hosted Exchange

1) Launch the "Settings" App 2) Touch "Mail, Contacts, Calendars" 3) Touch "Add Account" 4) Touch "Microsoft Exchange" 5) Fill in the fields as follows: 6) Touch "Next" 7) You will now get a new field, "Server."  Enter "owa.mismatrix.com"... Read More

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