Natural Networks NOC

Problem: When someone try's to dial by first or last name to find the proper extension for "Joe Smith." Joe Smith is not listed as an option. Solution: For the dial-by-name directly to function properly, two steps must be completed.In system... Read More

It is important to setup your voicemail for things to function properly. There are two recordings you must do. The first is to record your name greeting; i.e. "Joe Smith." To do this, follow these steps: 1) Press "TRANS/PGM" 2) Press "6" 3) Press "... Read More

Note: this function can only be performed at station 100. The SBX IP 320 phone system can function differently depending on the time of day and what mode the system is in. Most systems will be in "auto" mode where the system will automatically... Read More

If you are outside of the office and want to check your voicemail, you may do so by calling into your office and when: A) someone answers the phone, have them transfer you to your extension as if you were going to leave yourself a message. Then,... Read More

How do I transfer a phone call directly to Voicemail without ringing the extension?   To transfer a phone call directly to the extensions Voicemail without ringing the extension you have to first press transfer then press voicemail, enter in... Read More

Please see attached PDF file for the pocket guide to Voicemail prompts. Read More

1) From any extension press "Voice Mail” 2) When prompted for your password, press "#" 3) When prompted for an extension number, press "#" 4) When prompted for a mailbox number, dial "70" 5) When prompted for a password dial "70" 6)... Read More

Setting the System Time for a ComDial DX-80 or DX-120 Phone System 1) Enter the database admin mode from extension 101 a. Press "Feature” b. Press "#” c. Press "*” d. Enter the DB Password: "####... Read More

How To:   Find & Remove Old Computer Accounts from Active Directory     Purpose:   When a workstation is removed from the network and it or a new computer is not put back on the network with the same computer name, the computer account still... Read More

If the hardware appears to be ok, here are some steps to try to resolve OS problems:Hold down the shift key while booting the computer; this is similar to Windows Safe Mode boot. Try booting into single-user mode: Hold down Command-S while booting... Read More