How to use and send text message (SMS) Templates

 

Step#	Task	Step(s) and / or Screenshot
1	Login to the NN CloudPBX Web Client
2	Select the Chat Option from the left-hand menu to open Chats
3	Select the ' + ' symbol at the top-left corner to open the Chat Dropdown menu, and select 'Send SMS'.
4	Select a previous chat, or start a new chat.
4	Select the SMS Template button at the bottom right corner, next to where you will type a new message
5	Select the template to add to your SMS message, and press enter to send after choosing your template.

 

If you Receive a warning that the Number specified has Active Conversation

Step#	Task	Step(s) and / or Screenshot
1	If you receive a warning "The Number you specified has active conversation with another Extension"
2	Mark the conversation as 'Dealt With' in the top-right corner of the conversation window
3	In all conversations, you can also right-click the conversation and mark it as "Archive"

Article ID: 747
Created: June 5, 2023
Last Updated: June 6, 2023
Author: Natural Networks NOC [support@naturalnetworks.com]

Online URL: https://kb.naturalnetworks.com/article.php?id=747