Follow the steps below to connect with a TDO Software support technician using the TDO Remote Support portal.
Step 1 - Open the Remote Support Website
Open your web browser and navigate to the following website:
Step 2 - Enter Your Session Key
Your TDO support technician will provide you with a unique session key.
- Enter the session key into the Session Key field.
- Click the Start Session button.
Step 3 - Run the Downloaded File
After clicking Start Session, a support application will automatically download.
- Open the downloaded file when prompted.
- If Windows asks for permission, click Yes or Allow.
- Your support technician will then be able to assist you remotely.
Additional Notes
- You must receive a valid session key from a TDO technician before starting a session.
- Some browsers or antivirus software may ask for confirmation before running the support tool.
- Administrator permissions may be required depending on your computer configuration.