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Instructions

Details

1

First, the current driver must be removed completely. To start, log on to Windows with an Administrator account. Open Device Manager.

2

In Device Manager, change the view to Devices by Connection. Double click the “Senary Audio Device”. Go to “Details”, select “Properties”, go to “Extended INFs” Make a note of the files like “oemXX.inf “

3

Uninstall all devices under Senary Audio Device. Check the box for “Delete the driver software for this device” and click “Uninstall”

IMPORTANT: Do not refresh or rescan devices or the bad driver will reinstall!

4

When that is complete, open a Command Prompt as Admin.

Type: pnputil /delete-driver oemXX.inf replacing the XX with the numbers you noted in step 2 above. Do this for every file noted.

5

Restart Windows. Open Device Manager and ensure that under Sound, video and game controllers” you see “High-Definition Audio Device”.

Test Teams. You will be able to use the microphone as designed. No further steps are required.

6

If you still can’t be heard in Teams, run Lenovo Vantage or Update and get the latest updates. Look for version 3.48.19.1012 or later.