How to troubleshoot Internet being down for all users


Problem: no computers at a client site can access the Internet.

Solution:

  1. Ask one of the users to open a command prompt, do an "IP config" and read you the IP address of the default gateway.
  • Now, ask the user to ping the IP address of the default gateway.
  • After you can successfully ping the default gateway, ask the user to "ping 4.2.2.2"
  • After you can successfully ping "4.2.2.2," ask the user to "ping google.com"



  • Article ID: 102
    Created: Sat, Feb 23, 2013
    Last Updated: Sat, Feb 23, 2013
    Author: Natural Networks NOC

    Online URL: http://kb.naturalnetworks.com/article/how-to-troubleshoot-internet-being-down-for-all-users-102.html