Common Email Bounce Back Codes and How to Interpret

Common Email Bounce Back Codes and How to Interpret

 

Below is a list of common email errors that one might receive when there is something wrong when sending an email and a bounce back email message is received.

 

 

Common codes that the sender might see and check themselves.

 

Code Common reason Action
5.0.0 Email address does not exist a user has been removed from receiving server and should be removed from distribution group(s)group and delete contact .
*** If group is on server please request with email admin to remove from group and delete contact *** 
5.1.1 Bad destination mailbox address check your spelling of email address and resend
5.1.2 Bad destination system address check your spelling of email address and resend
5.1.3 Bad destination mailbox address syntax check your spelling of email address and resend
5.1.4 Destination mailbox address ambiguous check your spelling of email address and resend
5.5.2 Syntax error check your spelling of email address and resend
5.2.3 Message length exceeds administrative limit. email size is above set by receiving mail servers admin, reduce size of message
5.3.4 Message too big for system email size is above set by receiving mail servers admin, reduce size of message check your attachment size, most email server except 10mb to 15mb attachments only even though you might be able to up to 25mb
5.2.1 Mailbox disabled, not accepting messages mailbox exist but disabled confirm with recipient if still valid recipient might have been terminated.
5.3.1 Mail system full recipient mail server is full and is not excepting any messages, 
5.2.2 Mailbox full recipient mailbox is full and recipient needs to delete or archive messages, resend email later

 

 

Below are codes that will need a little more attention from email administrator

 

 

Code Common reason Action
5.1.0 Other address status send bounce back to email admin to check
5.1.5 Destination mailbox address valid send bounce back to email admin to check
5.1.6 Mailbox has moved send bounce back to email admin to check
5.1.7 Bad sender’s mailbox address syntax send bounce back to email admin to check
5.1.8 Bad sender’s system address send bounce back to email admin to check
5.2.0 Other or undefined mailbox status send bounce back to email admin to check
5.2.4 Mailing list expansion problem send bounce back to email admin to check
5.3.0 Other or undefined mail system status send bounce back to email admin to check
5.3.2 System not accepting network messages send bounce back to email admin to check
5.3.3 System not capable of selected features send bounce back to email admin to check
5.4.0 Other or undefined network or routing status send bounce back to email admin to check
5.4.1 No answer from host send bounce back to email admin to check
5.4.2 Bad connection send bounce back to email admin to check
5.4.3 Routing server failure send bounce back to email admin to check
5.4.4 Unable to route send bounce back to email admin to check
5.4.5 Network congestion send bounce back to email admin to check
5.4.6 Routing loop detected send bounce back to email admin to check
5.4.7 Delivery time expired send bounce back to email admin to check
5.5.0 Other or undefined protocol status send bounce back to email admin to check
5.5.1 Invalid command send bounce back to email admin to check
5.5.4 Invalid command arguments send bounce back to email admin to check
5.5.5 Wrong protocol version send bounce back to email admin to check
5.6.0 Other or undefined media error send bounce back to email admin to check
5.6.1 Media not supported send bounce back to email admin to check
5.6.2 Conversion required and prohibited send bounce back to email admin to check
5.6.3 Conversion required but not supported send bounce back to email admin to check
5.6.4 Conversion with loss performed send bounce back to email admin to check
5.6.5 Conversion failed send bounce back to email admin to check
5.7.0 Other or undefined security status send bounce back to email admin to check
5.7.1 Delivery not authorized, message refused send bounce back to email admin to check
5.7.2 Mailing list expansion prohibited send bounce back to email admin to check
5.7.3 Security conversion required but not possible send bounce back to email admin to check
5.7.4 Security features not supported send bounce back to email admin to check
5.7.5 Cryptographic failure send bounce back to email admin to check
5.7.6 Cryptographic algorithm not supported send bounce back to email admin to check
5.7.7 Message integrity failure send bounce back to email admin to check
5.5.3 Too many recipients send bounce back to email admin to check